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The back office work that keeps your business moving, run end to end.
We build, train and manage dedicated business operations teams that work as an extension of your own. From administrative support and data management to back office processes, finance and HR administration, we handle the essential work behind your business with the processes, tools and reporting to keep everything running smoothly.
<5m
Lead response time
94%
CRM data accuracy
24/7
Coverage available
Overview
The operations team built to handle the work behind your business, keep processes moving, and give your team more time to focus on what matters.
As businesses grow, everyday operational work grows with them. Administrative tasks multiply, data becomes harder to keep organised, documents pile up, and essential processes start taking valuable time away from your internal team. Hiring and managing a full in house operations team can be expensive, time consuming and difficult to scale.
Airsense outsourcing runs that operational layer for you. We build a dedicated team around your workflows, train them on your systems and processes, and manage the day to day work inside the tools your business already uses. From administrative support and data management to back office operations, documentation, finance and HR administration, your essential operational tasks are handled accurately, consistently and efficiently, with clear processes and quality oversight behind the work.
- ✓ Lead research, AI marketing automation optimization, CRM management, and Account Management, one coordinated team
- ✓ Accurate data your whole team can trust.
- ✓ Prospects hear back in minutes.
- ✓ The repeatable work always gets done.
- ✓ A fast response to every inbound enquiry.
Benefits
Why teams hand their business operations to Airsense
More capacity without more complexity.
Your team should not have to spend its best hours managing repetitive tasks, chasing processes or keeping everyday operations moving. Airsense gives you a dedicated team to take care of the work behind the scenes, with the structure, oversight and flexibility to keep things running smoothly.
Dedicated teams that work like yours
We build and manage teams around your workflows, tools, processes and standards, so they become a natural extension of your business.
Take repetitive work off your team
From administrative tasks and data processing to customer support and day to day coordination, we handle the work that consumes time but does not need to sit with your core team.
Scale without the hiring burden
Add operational capacity when you need it without taking on the full recruitment, training and management workload of building an internal team.
Managed from day one
Airsense handles team management, training, quality assurance and performance monitoring, giving you an experienced operational layer without another department to manage.
Human teams, powered by technology
We combine trained people with the tools, automation and AI systems that make everyday operations faster, more organised and easier to manage.
Deliverables
Exactly what you get
A dedicated team
Trained specialists and team leadership aligned with your workflows and operating requirements.
Account setup/onboarding docs, access-permission audits, ongoing account maintenance
Quality control
Ongoing QA, process monitoring and performance management to maintain accuracy and consistency.
Documented processes
Clear SOPs, workflows, checklists and escalation paths that keep work consistent.
Clear reporting
Regular visibility into workload, turnaround times, quality and operational performance.
Organised systems
Accurate CRM records, databases, documents, spreadsheets and operational systems.
Managed operations
Day-to-day administrative, data, back office and business support handled by a dedicated team.
Automated workflows (nurture, re-engagement, post-purchase), trigger/logic documentation
KPIs we run to
The numbers we report on
Targets are agreed with you up front, then tracked weekly.
≥95%
Task Completion Rate
What this measures is the % of assigned tasks completed within the agreed timeframe
≥98%+
Accuracy Rate
What this measures is the % of work completed correctly without rework
≥94%
SLA Adherence
What this measures is the % of tasks completed within agreed SLA
98%
First Pass Resolution
What this measures is the % of tasks completed correctly without escalation or rework
How we start
From first call to live in four steps
1
Discovery
We map your goals , channels, tools and We map your funnel, tools and targets.
2
Setup
We size the team required, we build workflows, CRM structure and campaign assets.
3
Launch & shadow
Specialists learn your product in your tools, shadowing live work first, and Launch.
4
Optimize & report
The team goes live with weekly reporting and a monthly improvement review, and tune for more output.
Technologies
We work inside your help desk
No rip-and-replace. We operate in the tools you already run.
Z Zapier
Automation, to integrate specific systems in your existing setup.
C Calendly
Appointment schedulling, Setting up an account, with your existing scheduling process.
L LinkedIn Sales Navigator
We integrate this tool using the advanced search filters, AI insights, to help identify, and connect with the right leads.
H HubSpot
Support tied to the CRM so context follows the customer.
Zo Zoho Desk
Ticketing and knowledge base kept clean and current.
S Shopify
Order and return questions answered against live store data.
C ClickUp
Bugs and follow-ups tracked so nothing slips the queue.
Ho Hootsuite
Social mentions and DMs handled in your brand voice.
Case study-
Reducing Back Office Workload With Outsourced Business Operations
A rapidly growing African e-commerce company was experiencing increasing operational pressure as its customer and order volumes grew.
Read the full story →≥98%
Processing Accuracy
≥95%
SLA Compliance
≥40%
Backlog Reduction
≥93%
Quality Assurance Score
FAQ
Business Operations questions
Filter
What is business operations outsourcing?
Business operations outsourcing is the practice of assigning recurring administrative, data, back-office and operational processes to an external team. Airsense provides trained teams that work within your systems and processes to handle defined operational tasks while your internal team focuses on higher-priority work.
What administrative tasks can I outsource?
Businesses can outsource scheduling, inbox management, research, document preparation, data entry, reporting, meeting coordination, record keeping and other recurring administrative tasks.
Can I outsource data entry and data processing?
Yes. Airsense can handle structured data entry, data processing, information updates, data validation and recurring database maintenance.
How does Airsense onboard a business operations process?
We first understand the workflow, volume, systems, responsibilities and expected service levels. We then document the process, train the assigned team, establish quality controls and begin operations with ongoing performance monitoring.
Can Airsense work with our existing software and tools?
Yes. Teams can operate within client-approved systems where the necessary access, training, security controls and workflows are established.
Can I outsource only one business process?
Yes. You do not need to outsource your entire operations function. Airsense can manage a specific recurring process or build a broader operations team around multiple workflows.
How does Airsense measure business operations performance?
We can report metrics such as task completion rate, accuracy, SLA adherence, first-pass resolution, quality score, backlog, processing volume and rework rate.
How does Airsense protect our business data?
Data handling, system access, confidentiality and security requirements are defined as part of the engagement. Access would be limited according to role and the client's approved security policies.
Can Airsense manage e-commerce operations?
Yes. Airsense can support operational tasks such as order administration, returns and refund processing, product information updates, marketplace administration and customer order support.
Can I outsource order processing?
Yes. Order administration can include processing orders, updating records, checking order information, coordinating defined workflows and handling operational exceptions.
Can Airsense create and maintain SOPs?
Yes. Airsense can support SOP documentation and maintenance by documenting recurring processes, updating procedures and keeping operational knowledge organised.
Can I outsource knowledge base management?
Yes. Airsense can maintain knowledge bases, FAQs, internal documentation and process information so teams can access accurate and up-to-date information.
How does Airsense ensure accuracy in data processing?
Airsense uses documented procedures, validation checks, quality assurance reviews and defined accuracy targets to maintain consistency across data processing workflows.
Why should I outsource business operations instead of hiring an in-house team?
Outsourcing can give your business access to trained operational support without the recruitment, management and infrastructure involved in building a full internal team. It can also provide a flexible way to increase operational capacity as your workload changes.
Is business operations outsourcing suitable for small businesses and startups?
Yes. Startups and growing businesses can outsource recurring administrative and operational work before they need to build full internal departments. Airsense can structure support around your workload, processes and systems.
Can Airsense provide a dedicated team for my business?
Yes. Depending on your requirements, Airsense can provide dedicated operational support or structure a team around specific business processes.
What are back-office operations?
Back-office operations are the administrative and operational processes that support a business behind the scenes. They can include data processing, documentation, order administration, records management, reporting and workflow coordination.
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Let's set your business up with our seasoned Operations team
A 30-minute consultation, no pitch. We look at your channels, volumes and tools and tell you honestly what a well-run support pod would change.