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Customer Experience, Growth & Business Operations , Built and Run for You.
Airsenseinc is a BPO and business process outsourcing company helping businesses scale through customer support outsourcing, sales outsourcing, community management, trust & safety, and back-office operations.
No hourly billing
Dedicated agents
Live in weeks
2minsavg first response
Support workspaceLIVE
ChatVoiceEmailSocial
AO
Refund status question
Resolved by your Airsense team
MK
Onboarding walkthrough
Replying now
TJ
Payment failed on checkout
Escalated and tracked
LagosOnline
LondonOnline
New YorkOnline
98%CSAT
Built for fast growing teams across every market
FinTechSaaSEcommerceTravelLogisticsEdTechTelecommunicationsProfessional Services
0sAverage first response time
0/7Coverage across every timezone
0%Lower than in house cost
0Average CSAT across accounts
What we run for you
Three teams that cover the whole customer journey
We do not just fill seats. We deliver the outcome each team is there to create.
- Email, live chat and phone support
- Customer onboarding support
- Helpdesk and ticket management
- AI assisted customer support
- Product information and Customer order support
- Product listing administration & data entry
- Social Media, Whatsapp and in app support
- Chatbot setup and monitoring
- Omnichannel database administration
- Social media management
- CRM and marketing database administration
- Community management
- Newsletter administration
- Audience & Competitor research
- Content calendar management
- Content scheduling & publishing
- Reporting and insights
- Administrative support
- Lead generation and qualification
- Appointment and demo scheduling
- Account management
- Virtual assistance
- Meeting coordination and demo scheduling
- Account Management
- AI Marketing Automation
- Research and data collection
- Inbox management
Why companies outsource to Airsense
The case for a partner instead of a build
Founders come to Airsense when hiring, training and managing a support team in house starts pulling focus from the product.
55%
Lower operating cost
Skip salaries, tools, workspace and management overhead you would carry in house.
2 wks
Faster hiring
Go live in weeks instead of the months a full internal hiring cycle usually takes.
24/7
Round the clock coverage
Support your customers across every timezone without building night shifts yourself.
Days
Scalable teams
Add or adjust agents as your volume moves, up for peak season and back down after.
0
Management overhead
We recruit, train, schedule and manage the team so your leaders stay on the business.
Weekly
Built in reporting
Response time, resolution and CSAT reported every week, no dashboards to build.
QA
Dedicated quality assurance
Every account has quality review and workforce management built into the service.
100%
Business continuity
Coverage does not depend on one hire. The team and the knowledge stay in place.
Why choose Airsense
Different from a traditional outsourcing provider
Most outsourcing feels like renting a call center. Airsense is designed to feel like the team you would have hired yourself.
Embedded teams
Named agents who work only on your account and feel like your own employees.
African talent, global standards
Skilled, English fluent professionals delivering to the levels global customers expect.
Transparent communication
A dedicated success manager and weekly reporting so you always know how things stand.
Security and compliance
We operate under the Nigeria Data Protection Act and align with GDPR expectations.
KPI driven delivery
Service levels tied to response, resolution and CSAT, not just hours logged.
Continuous improvement
Flexible scaling and regular reviews that keep raising the quality of your support.
How it works
From first call to a team that feels like yours
1
Discovery
We learn your product, channels, volume and service standards.
2
Team design
We design a dedicated team and coverage plan built around you.
3
Onboarding
Your team ramps on your tone, tools and workflows.
4
Go live
We run the work and report on results every week.
TECHNOLOGY ECOSYSTEM
We fit into your stack, not the other way around.
Airsense works inside the tools your team already uses. Your agents log into your help desk, CRM, and channels, so nothing about your setup has to change.
TECHNOLOGY STACK
Zendesk
Zendesk helps support teams manage customer conversations, tickets and workflows in one place.
A
Airsense YOUR TEAM Zendesk
Freshdesk
Zoho
HubSpot
Hootsuite
Shopify
Trello
ClickUp
Asana
Paystack
Intercom
GoHighLevel
Testimonials
What partnering with Airsense feels like
Replace these with real client quotes, photos and logos as accounts go live. The layout is built and ready.
★★★★★
Response times dropped from hours to minutes in the first month, and our chargebacks fell as the team caught payment issues early. It feels like our own support desk.
★★★★★
We scaled from two agents to nine through a launch with no billing surprises. The flat fee made forecasting simple and freed our engineers from frontline tickets.
★★★★★
Peak season used to break us. Airsense handled three times our normal volume across chat, email and social and we cleared the season with zero backlog.
★★★★★
Our drivers and customers get answers around the clock now. The team learned our logistics flows fast and escalations are handled before they become complaints.
★★★★★
During disruptions our customers need fast, calm answers. Airsense gave us extended hours coverage that kept our satisfaction scores steady through the busy season.
★★★★★
Compliance mattered to us and Airsense took it seriously from day one. Their documentation and access controls made our own audit far easier to pass.
FAQ
Questions decision makers ask us first
Showing 10 of 10 questions
How does the flat monthly fee work?Pricing & Contracts
You pay one predictable monthly fee for your dedicated team. There is no hourly billing and no surprise invoices, so your support cost stays fixed even as your conversation volume grows.
Which currencies and markets do you serve?Pricing & Contracts
We serve clients across Africa, the United Kingdom, Europe, the United States, Canada and the UAE, and can bill in the currency that suits your business.
What do contracts and commitments look like?Pricing & Contracts
Engagements are flexible and set out clearly up front, including scope, team size, coverage and service levels, so there are no hidden terms.
How quickly can a team go live?Getting Started
Most teams complete a structured onboarding and go live within two to four weeks, depending on the number of agents and the complexity of your product and tools.
Do the agents work only on my account?Getting Started
Yes. Your agents are dedicated to your brand. They learn your product, tone and policies and are not shared across a rotating pool of other companies.
How do you learn our product and tone?Getting Started
During onboarding we build a knowledge base with you, shadow your existing process where possible and run quality checks until the team is answering the way you would.
Is my customer data secure?Security & Compliance
Yes. We apply role based access control, secure devices and documented handling policies, and we only give agents the access they need to support your customers.
Are you compliant with data protection law?Security & Compliance
Airsense operates under the Nigeria Data Protection Act and aligns with GDPR expectations, with documented policies for cross border transfer, retention and incident response.
Can I scale the team up and down?Scaling & Tools
Yes. You can add agents for a launch or peak season and adjust back afterwards. We plan capacity with you so coverage matches your real volume.
Which tools do you work with?Scaling & Tools
We work inside your existing stack, including help desks like Zendesk, Freshdesk and Intercom, CRMs like HubSpot and Zoho, and channels like Shopify, Paystack and your social platforms.
No questions match your search. Try a different term or book a consultation.
See how other businesses grow with Airsense
Real engagements, real results. Browse case studies across FinTech, Ecommerce, SaaS and more of the industries we serve.