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Your data rights matter.
If Airsense processes your Personal Data, you may have rights under applicable data protection law. Use this page to understand those rights and submit a privacy request securely.
Tier 1
A simple guide to your privacy rights
Depending on the law that applies to you, you may have rights concerning how your Personal Data is collected, used, stored and shared.
Before you submit
Tell us what you need
You do not need to use legal language. Describe your request clearly and provide enough information for us to identify the relevant relationship or account.
Your rights
You may have several rights over your Personal Data.
The rights available to you depend on the law that applies to your circumstances and the role Airsense has in relation to the relevant data.
01
Be informed
Receive information about how your Personal Data is processed.
02
Access
Request access to Personal Data held or processed about you, subject to applicable conditions.
03
Correction
Ask for inaccurate or incomplete Personal Data to be corrected.
04
Deletion
Request deletion of Personal Data where the applicable legal requirements are satisfied.
05
Restriction
Request restriction of processing where applicable.
06
Objection
Object to certain forms of processing where the applicable law provides this right.
07
Portability
Request Personal Data in a portable format where this right applies.
08
Withdraw consent
Where processing is based on consent, you may be able to withdraw that consent.
09
Automated decisions
Certain laws provide rights relating to automated decision making and profiling.
Who should handle your request?
It depends on whose data we are processing.
Airsense may act as a Controller for some Personal Data and as a Processor for Personal Data handled on behalf of a Client.
When Airsense is the Controller
This can include Personal Data relating to our own prospects, suppliers, applicants, business contacts and personnel.
- Airsense will assess and handle the request.
- We may need to verify your identity.
- We will assess the request under the law applicable to the processing.
- We may communicate the outcome and any applicable limitations.
When Airsense is the Processor
This can include Personal Data Airsense processes while providing customer support, business operations, community management or other services to a Client.
- The Client generally remains the Controller.
- Airsense will route the request to the appropriate Client.
- Airsense will provide reasonable assistance as required under the applicable agreement.
- Airsense will not independently determine the Client's response unless authorised or legally required.
What happens next
Our request handling process.
Once we receive a request, we assess it carefully and route it to the appropriate person or organisation.
STEP 01
Receive
We record the request and the date it was received.
STEP 02
Verify
We may request proportionate information to confirm your identity before disclosing Personal Data.
STEP 03
Assess
We determine the nature of the request and whether Airsense is acting as Controller or Processor.
STEP 04
Respond
We respond within the timeframe required by the applicable law, subject to verification and permitted exceptions.
Tier 2
Detailed privacy request framework.
The following information explains how Airsense approaches privacy requests in more detail.
1. Scope
Airsense accepts requests concerning applicable data protection rights, including access, correction, deletion, restriction, objection, portability, withdrawal of consent and rights relating to automated decision making where such rights apply.
Complaints concerning the handling of Personal Data may also be submitted through the available privacy channels.
2. Identity verification
We may need to verify your identity before providing Personal Data or taking certain actions. Verification will be proportionate to the sensitivity of the information involved and the risk associated with the request.
We aim to request only the information reasonably necessary for verification. Where a person acts on behalf of another individual, we may request evidence confirming their authority to act.
If identity cannot reasonably be verified, we may be unable to fulfil a request involving disclosure of Personal Data.
3. Response time
Airsense will handle requests within the timeframe required by the law applicable to the relevant processing.
The applicable response period may depend on the type of request, the identity verification process, the applicable jurisdiction, the complexity of the request and other legally relevant circumstances.
Where an extension or additional information is legally permitted or required, we will communicate this where appropriate.
4. Exceptions and limitations
A request may be refused or partially fulfilled where an applicable legal exemption, restriction or other lawful condition applies.
Examples may include protection of third party rights, legal privilege, legal or regulatory retention obligations, applicable legal holds, or other circumstances recognised by Applicable Data Protection Law.
Where permitted, we will explain the reason for a refusal or partial refusal and provide information about available complaint or review routes.
5. Secure handling
Privacy requests may contain sensitive information. Airsense will use appropriate security measures when receiving, reviewing, storing and responding to requests.
Personal Data submitted through this page should be limited to information necessary to identify and process the request.
6. Complaints and escalation
If you believe your Personal Data has not been handled appropriately, you may contact Airsense through the privacy channel provided on this website.
Where applicable, you may also have the right to lodge a complaint with the relevant data protection or supervisory authority.
Protect your information
Please do not include passwords, payment card numbers, authentication codes or other information that is not necessary to process your privacy request. If additional information is required, Airsense will explain what is needed.
Submit a request
Tell us what you need.
Use this form to submit a Personal Data request or privacy complaint to Airsense.
Please provide enough information for us to understand and process your request. We may contact you if additional information or identity verification is required.
Important:
If your request concerns Personal Data that Airsense processes on behalf of another company, we may need to forward your request to that company because it may be the Controller responsible for the relevant Personal Data.
If your request concerns Personal Data that Airsense processes on behalf of another company, we may need to forward your request to that company because it may be the Controller responsible for the relevant Personal Data.
Questions
Privacy request FAQ.
Do I need to use legal language?
No. Describe what you need in clear language. We will assess the request and determine which privacy right or process may apply.
Will you ask me to verify my identity?
We may ask for proportionate information to verify your identity before disclosing Personal Data or taking certain actions.
What if Airsense processes my data for another company?
If Airsense is processing the relevant Personal Data on behalf of a Client, the Client may be the Controller responsible for responding to your request. Airsense may route the request to that Client and provide assistance as required.
Can I submit a complaint?
Yes. You may use this form to submit a privacy complaint or contact Airsense through the privacy contact published in our Privacy Policy.
How long will my request take?
Response periods depend on the applicable data protection law, the nature and complexity of the request and whether identity verification or additional information is required. We will communicate relevant timing information where appropriate.
Need to exercise your privacy rights?
Submit your request and our privacy team will review it and determine the appropriate next step.
Submit a Privacy Request