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Book a consultation → BPO, Outsourcing & Corporate Concierge in Nigeria
Customer Support Outsourcing, BPO & Corporate Concierge Built and Run for You.
Airsenseinc is a business process outsourcing (BPO) and corporate concierge company that helps startups and growing businesses scale with outsourced customer support, back-office and business operations outsourcing, community management, and trust & safety plus dependable corporate concierge services in Nigeria.
No hourly billing
Dedicated agents
Live in weeks
2minsavg first response
Support workspaceLIVE
ChatVoiceEmailSocial
AO
Refund status question
Resolved by your Airsense team
MK
Onboarding walkthrough
Replying now
TJ
Payment failed on checkout
Escalated and tracked
LagosOnline
GhanaOnline
KenyaOnline
98%CSAT
Built for fast growing teams across every market
FinTechSaaSEcommerceTravelLogisticsEdTechTelecommunicationsCorporate Concierge Services
0sAverage first response time
0/7Coverage across every timezone
0%Lower than in house cost
0Average CSAT across accounts
Two services, one Airsense
We take the work off your team.
Whether you need a team to run customer support, back-office operations, and keep an eye on your social media pages, or a partner on the ground to host your guests and executives in Nigeria, Airsenseinc handles it.
Trained teams that run your operations
Scale without the cost and time of hiring, training and managing in-house.
- Customer support across chat, voice, email and social
- Growth & Community
- Back-office and operations support
- Dedicated agents, live in weeks
On-the-ground support for your guests, executives and teams
A dependable partner in Nigeria for the moments that reflect on your company.
- Corporate Guest Management
- Corporate Executive Travel
- Corporate Retreat Planning
- Corporate Gift Planning
- Corporate Travel and Arrival
Why companies outsource to Airsenseinc
The case for a partner instead of a build
Founders come to Airsense when hiring, training and managing a support team in house starts pulling focus from the product.
55%
Lower operating cost
Skip salaries, tools, workspace and management overhead you would carry in house.
2 wks
Faster hiring
Go live in weeks instead of the months a full internal hiring cycle usually takes.
24/7
Round the clock coverage
Support your customers across every timezone without building night shifts yourself.
Days
Scalable teams
Add or adjust agents as your volume moves, up for peak season and back down after.
0
Management overhead
We recruit, train, schedule and manage the team so your leaders stay on the business.
Weekly
Built in reporting
Response time, resolution and CSAT reported every week, no dashboards to build.
QA
Dedicated quality assurance
Every account has quality review and workforce management built into the service.
100%
Business continuity
Coverage does not depend on one hire. The team and the knowledge stay in place.
Why choose Airsenseinc
Different from a traditional outsourcing provider
Most outsourcing feels like renting a call center. Airsenseinc is designed to feel like the team you would have hired yourself.
Embedded teams
Named agents who work only on your account and feel like your own employees.
African talent, global standards
Skilled, English fluent professionals delivering to the levels global customers expect.
Transparent communication
A dedicated success manager and weekly reporting so you always know how things stand.
Security and compliance
We operate under the Nigeria Data Protection Act and align with GDPR expectations.
KPI driven delivery
Service levels tied to response, resolution and CSAT, not just hours logged.
Continuous improvement
Flexible scaling and regular reviews that keep raising the quality of your support.
How it works
From first call to a team that feels like yours
1
Discovery
We learn your product, channels, volume and service standards.
2
Team design
We design a dedicated team and coverage plan built around you.
3
Onboarding
Your team ramps on your tone, tools and workflows.
4
Go live
We run the work and report on results every week.
TECHNOLOGY ECOSYSTEM
We fit into your stack, not the other way around.
Airsense works inside the tools your team already uses. Your agents log into your help desk, CRM, and channels, so nothing about your setup has to change.
TECHNOLOGY STACK
Zendesk
Zendesk helps support teams manage customer conversations, tickets and workflows in one place.
A
Airsense YOUR TEAM Zendesk
Freshdesk
Zoho
HubSpot
Hootsuite
Shopify
Trello
ClickUp
Asana
Paystack
Intercom
GoHighLevel
FAQ
Questions decision makers ask us first
Answers for both of our services. Pick the one you are asking about, or search across everything.
Showing 25 of 25 questions
How does the flat monthly fee work?Outsourcing · Pricing
You pay one predictable monthly fee for your dedicated team. There is no hourly billing and no surprise invoices, so your support cost stays fixed even as your conversation volume grows.
Which currencies and markets do you serve?Outsourcing · Pricing
We serve clients across Africa, the United Kingdom, Europe, the United States, Canada and the UAE, and can bill in the currency that suits your business.
What do contracts and commitments look like?Outsourcing · Pricing
Engagements are flexible and set out clearly up front, including scope, team size, coverage and service levels, so there are no hidden terms.
How quickly can a team go live?Outsourcing · Getting started
Most teams complete a structured onboarding and go live within two to four weeks, depending on the number of agents and the complexity of your product and tools.
Do the agents work only on my account?Outsourcing · Getting started
Yes. Your agents are dedicated to your brand. They learn your product, tone and policies and are not shared across a rotating pool of other companies.
How do you learn our product and tone?Outsourcing · Getting started
During onboarding we build a knowledge base with you, shadow your existing process where possible and run quality checks until the team is answering the way you would.
Is my customer data secure?Outsourcing · Security
Yes. We apply role based access control, secure devices and documented handling policies, and we only give agents the access they need to support your customers.
Are you compliant with data protection law?Outsourcing · Security
Airsenseinc operates under the Nigeria Data Protection Act and aligns with GDPR expectations, with documented policies for cross border transfer, retention and incident response.
Can I scale the team up and down?Outsourcing · Scaling & tools
Yes. You can add agents for a launch or peak season and adjust back afterwards. We plan capacity with you so coverage matches your real volume.
Which tools do you work with?Outsourcing · Scaling & tools
We work inside your existing stack, including help desks like Zendesk, Freshdesk and Intercom, CRMs like HubSpot and Zoho, and channels like Shopify, Paystack and your social platforms.
Can I use Airsenseinc if I live outside Nigeria?Concierge · Getting started
Yes. Many of our clients are abroad. You make the request remotely, we coordinate on the ground, and we keep you informed throughout.
How do I make a request?Concierge · Getting started
Through the request form on the website, the request builder, or WhatsApp. Share what you need and we take it from there.
How quickly will you respond?Concierge · Getting started
We aim to respond promptly and will confirm the expected timing once we see your request. The right speed depends on what you need and when.
What locations do you currently serve?Concierge · Getting started
We are based in Lagos and focus on Nigeria, and we support clients making requests from abroad. Tell us your location and what you need, and we will confirm whether we can help.
Can you handle multiple services at once?Concierge · Services
Yes. You can combine services in one request, for example flights, a hotel, and airport pickup, and we coordinate them together for you.
Can you arrange airport pickup?Concierge · Services
Yes. Airport pickup and drop off are part of our travel and arrival service. Share the flight details and who is travelling, and we handle it.
Can you manage travel for multiple executives?Concierge · Services
Yes. We can coordinate individual executive trips as well as recurring travel requirements for corporate teams.
Can you coordinate the entire executive itinerary?Concierge · Services
Yes. We can bring together flights, accommodation, airport transfers, ground transportation, meetings, and other approved travel requirements into one coordinated itinerary.
Can companies use Airsenseinc?Concierge · Services
Yes. We work with teams on travel, transport, retreats, guest logistics, and more.
Can I request something that is not listed?Concierge · Services
Yes. If it is something we can coordinate responsibly, tell us and we will let you know whether, and how, we can help.
How do I pay?Concierge · Payments
We agree the approach before anything is booked. Local clients can pay in Naira, diaspora and international clients in the currency and method agreed, and corporate clients through their invoicing process. Supplier costs are confirmed in advance.
How are expenses tracked?Concierge · Payments
Money spent on your behalf is documented, with an itemised summary where applicable, so you can see where it went.
Do I receive receipts?Concierge · Payments
Yes. You receive receipts for what is booked or purchased for you, where applicable.
How do you vet service providers?Concierge · Trust
We assess partners and vendors before they are trusted with your request, and only involve people we are willing to stand behind.
How do I know my request is completed?Concierge · Trust
Where a request can be evidenced, we send completion confirmation, photos where appropriate, and a final summary of what was done.
No questions match your search. Try a different term, or ask our team directly.
Still have a question?
Tell us what you need and we will point you to the right team.
See how other businesses grow with Airsenseinc
Real engagements, real results. Browse case studies across FinTech, Ecommerce, SaaS and more of the industries we serve.